A NetSuite Support Consultant supports ERP customers by improving processes and delivering practical system solutions. Therefore, this role suits professionals who enjoy customer interaction, analysis, and continuous improvement. Moreover, you work closely with colleagues to ensure customers get the most value from their ERP environment.
NetSuite Support Consultant – What Will You Do?
First, you work together with your colleagues to deliver high-quality services to ERP customers. In this role, you:
- Draft and implement improvement proposals in the customer’s ERP environment when requested
- Perform and coordinate project-based implementation work
- Proactively identify process and system improvements and discuss these with customers
As a result, customers benefit from more efficient processes and better system usage.
How will you do this?
The organization strongly invests in employee development. When you join the ERP team, you will be brought up to speed quickly through:
- Participation in an intensive training program to learn the fundamentals of the ERP system
- Access to additional training courses through a dedicated training budget
- Support from a buddy during your onboarding period
- Tools, team training, and development programs focused on personal and professional growth
With this support, a NetSuite Support Consultant is able to:
- Advise customers on the best solution for their requests
- Independently implement and configure solutions in the customer’s ERP environment
What do we expect from you?
Within the Support Department, you communicate frequently with customers and stakeholders. As a result, the following skills are essential.
Communication Skills
- You adapt your communication style to different audiences and present yourself professionally
- Additionally, you speak and write fluent Dutch and English
Service Orientation
- You treat customers respectfully and focus on building long-term relationships
- Moreover, you add value by giving honest advice, even when it differs from the original request
Analytical Ability
- You quickly identify the core of a customer’s process challenge
- Next, you translate this challenge into a practical solution
- Finally, you involve the right people at the right time to implement improvements
What can you expect from the organization?
NetSuite Support Consultants stand out because of their expertise, commitment, and service mindset. Therefore, the organization actively supports both personal and professional development. Additionally, the company culture remains informal, collaborative, and people-focused. Regular team and company activities further strengthen cooperation.
Moreover, the organization offers:
- A high degree of independence and flexibility
- A small and friendly team
- Interesting and innovative clients
- A competitive salary
- Company car options
- 30 vacation days
- A modern benefits package
- Plenty of room for initiative and growth
